Refund policy

RETURNS AND EXCHANGES

Returning your KHIANI purchase is easy. Simply return your purchase at KHIANI or return your online purchase by mail up to 30 days after your purchase was shipped.

If you’d rather exchange your purchase for something new, great! Simply bring it to KHIANI within 30 days after your order was shipped.

HOW TO SHIP YOUR SHOPKHIANI.COM RETURN

FOLLOW THESE EASY STEPS:

  1. Box your item up securely, in the original packaging if possible.
  2. Your packing slip and all original documents MUST accompany your return. Let us know your reason for return on the packing slip—we’re always looking for ways to do it better!
  3. Stick the pre-printed return label on the center of the box and your pre-printed return address on the top left corner of the box.
  4. Ship your package pre-paid and insured for the full purchase price.
     

WHAT HAPPENS NEXT?

Our Quality Assurance team will inspect your shipment before we can process a refund. If everything looks good, we will credit your original payment method, excluding delivery charges, within 5 days of receiving your return.

Please note: We can process SHOPKHIANI.com returns by mail, but any purchase made in store must be returned or exchanged in person at the KHIANI store in Wynwood. KHIANI isn't responsible for merchandise that's not received or not returned in accordance with these terms.

SOME ITEMS CANNOT BE RETURNED OR EXCHANGED

Returns and exchanges are not allowed on special ordered jewelry, gift cards, and custom made jewelry.

*All gift card sales are final and cannot be redeemed for cash.

TENDER FOR TENDER POLICY

All refunds are credited to the same tender as the original purchase.

Credit and Debit Cards - The same account will be credited.

Check - A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.

Cash - When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.

Gift Card - Refunds will be given in the form of a new card. Gift cards cannot be returned
Exchanges Accompanied by Gift Receipt - You may exchange jewelry within 30 days